Taps for Zip ChillTap Extra
AustraliaTaps for Zip ChillTap Extra
Reason for Recall / Hazard
TranslatedWater drawn through the tap may contain higher levels of cadmium than the levels set out in the Australian Drinking Water Guidelines (0.002mg/L).
Product Description & Identification
TranslatedReason / Defects: Water drawn through the tap may contain higher levels of cadmium than the levels set out in the Australian Drinking Water Guidelines (0.002mg/L). Hazards: Prolonged exposure to high levels of cadmium is linked to serious adverse health effects. What to do: Stop using the product immediately. Contact Zip Water who will arrange for a free replacement to be installed by a Zip technician. Contact Zip Heaters (Aust) Pty Ltd trading as Zip Water Call: 1800 947 827, 8:00 am – 6:00 pm AEST, Monday to Friday Email: ChilltapExtra@zipwater.com Visit: www.zipwater.com/product-recall
Affected Products
TranslatedTap supplied with the Zip ChillTap Extra filtered water appliance. Affected products: Residential Zip ChillTap Extra tap (CT12XCER2AU) Commercial Zup ChillTap Extra tap (CT39XCEC2AU) ChillTap Extra Spare Part Kit (99445)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | ed0fca54-2f7d-406c-a790-a2f9bbd122bc |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/taps-for-zip-chilltap-extra |
| Pub Date | Mon, 29 Sep 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Zip%20tap.jpg?itok=zFAqesju |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Taps for Zip ChillTap Extra?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk Level["Gas products and appliances","Building materials and supplies"]
- DistributionAustralia
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🚨 SAFETY ALERT: Taps for Zip ChillTap Extra Check if your household is affected: https://therecallfile.com/recalls/taps-for-zip-chilltap-extra/AU-ed0fca54-2f7d-406c-a790-a2f9bbd122bc
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