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Taps for Zip ChillTap Extra

Publié le: 29 septembre 2025ID du rappel: ed0fca54-2f7d-406c-a790-a2f9bbd122bcCatégorie: Produits de ConsommationPays: Australie
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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

Water drawn through the tap may contain higher levels of cadmium than the levels set out in the Australian Drinking Water Guidelines (0.002mg/L).

Description du produit & Identification

Reason / Defects: Water drawn through the tap may contain higher levels of cadmium than the levels set out in the Australian Drinking Water Guidelines (0.002mg/L). Hazards: Prolonged exposure to high levels of cadmium is linked to serious adverse health effects. What to do: Stop using the product immediately. Contact Zip Water who will arrange for a free replacement to be installed by a Zip technician. Contact Zip Heaters (Aust) Pty Ltd trading as Zip Water Call: 1800 947 827, 8:00 am – 6:00 pm AEST, Monday to Friday Email: ChilltapExtra@zipwater.com Visit: www.zipwater.com/product-recall

Produits concernés

Tap supplied with the Zip ChillTap Extra filtered water appliance. Affected products: Residential Zip ChillTap Extra tap (CT12XCER2AU) Commercial Zup ChillTap Extra tap (CT39XCEC2AU) ChillTap Extra Spare Part Kit (99445)

Additional Source Details

FieldValue
Guid › #texted0fca54-2f7d-406c-a790-a2f9bbd122bc
Guid › @ is Perma Linkfalse
Linkhttps://www.productsafety.gov.au/search-consumer-product-recalls/taps-for-zip-chilltap-extra
Pub DateMon, 29 Sep 2025 00:00:00 +0000
Extracted imagehttps://www.productsafety.gov.au/system/files/styles/large/private/Zip%20tap.jpg?itok=zFAqesju

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Taps for Zip ChillTap Extra?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

  • Niveau de risque["Gas products and appliances","Building materials and supplies"]
  • DistributionAustralia
Recall Hazard Severity
Caution (Class III)
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