Tacx NEO Bike Plus Trainer (updated)
Reason for Recall / Hazard
A power supply board inside the bike can overheat and catch fire.
Product Description & Identification
Reason / Defects: A power supply board inside the bike can overheat and catch fire. Hazards: There is a risk of serious injury from burns and/or property damage if the power supply board overheats and catches fire. What to do: 1. Disconnect the Trainer from the power source. 2. Only use your Trainer in standalone mode, disconnected from the power source, until you have completed the steps below. 3. Dispose of the original power cord in accordance with local requirements. 4. Visit http://www.garmin.com/NBP_PowerSupply to order a replacement power cord free of charge. 5. After you receive the new replacement power cord, update your Trainer software to version 5.2.0 or newer. Do not use a third-party power cord with your Trainer. Only use the power cord and adapter provided by Garmin/Tacx. For more information consumers can visit www.garmin.com/fitness/servicealerts Contact Tacx B.V. 1800 244 143 au.consumer.sse@garmin.com
Affected Products
Recall updated on 19 September 2025 to include the existing remedy available to consumers as per the Garmin Service Alert distributed in September 2024. No new safety concerns have been identified. All-in-one indoor, stationary smart bike trainer Part number: 010-02534-60 The serial number and product name (Tacx NEO Bike Plus) are displayed on a label near the pedals.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e96627a5-0ac3-42cf-a98a-7e7dc182e8be |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/tacx-neo-bike-plus-trainer-updated |
| Pub Date | Wed, 02 Oct 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Tacx%20NEO%20Bike%20Plus%20Trainer_1.png?itok=hBnT4d2- |