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Australia ProductsGym and fitness...

Tacx NEO Bike Plus Trainer (updated)

Name: Tacx NEO Bike Plus Trainer (updated)
Brand: Tacx
SKU: AU-e96627a5-0ac3-42cf-a98a-7e7dc182e8be
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 2 de octubre de 2024ID de Retiro: e96627a5-0ac3-42cf-a98a-7e7dc182e8beCategoría: Productos de ConsumoPaís: Australia

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Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

A power supply board inside the bike can overheat and catch fire.

Descripción del Producto e Identificación

Reason / Defects: A power supply board inside the bike can overheat and catch fire. Hazards: There is a risk of serious injury from burns and/or property damage if the power supply board overheats and catches fire. What to do: 1. Disconnect the Trainer from the power source. 2. Only use your Trainer in standalone mode, disconnected from the power source, until you have completed the steps below. 3. Dispose of the original power cord in accordance with local requirements. 4. Visit http://www.garmin.com/NBP_PowerSupply to order a replacement power cord free of charge. 5. After you receive the new replacement power cord, update your Trainer software to version 5.2.0 or newer. Do not use a third-party power cord with your Trainer. Only use the power cord and adapter provided by Garmin/Tacx. For more information consumers can visit www.garmin.com/fitness/servicealerts Contact Tacx B.V. 1800 244 143 au.consumer.sse@garmin.com

Productos Afectados

Recall updated on 19 September 2025 to include the existing remedy available to consumers as per the Garmin Service Alert distributed in September 2024. No new safety concerns have been identified. All-in-one indoor, stationary smart bike trainer Part number: 010-02534-60 The serial number and product name (Tacx NEO Bike Plus) are displayed on a label near the pedals.

Additional Source Details

Field	Value
Guid › #text	e96627a5-0ac3-42cf-a98a-7e7dc182e8be
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/tacx-neo-bike-plus-trainer-updated
Pub Date	Wed, 02 Oct 2024 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Tacx%20NEO%20Bike%20Plus%20Trainer_1.png?itok=hBnT4d2-

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Tacx NEO Bike Plus Trainer (updated)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Nivel de RiesgoGym and fitness equipment
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: Tacx NEO Bike Plus Trainer (updated)

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https://therecallfile.com/es/recalls/tacx-neo-bike-plus-trainer-updated/AU-e96627a5-0ac3-42cf-a98a-7e7dc182e8be

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