Power Supply for LED Neon Signs
AustraliaPower Supply for LED Neon Signs
Reason for Recall / Hazard
TranslatedThe supply cord's protective earth wire is not connected to the plug's earth pin. The LED power supply does not comply with the relevant Australian standard and does not have an Australian approval.
Product Description & Identification
TranslatedReason / Defects: The supply cord's protective earth wire is not connected to the plug's earth pin. The LED power supply does not comply with the relevant Australian standard and does not have an Australian approval. Hazards: Risk of electric shock, which can cause serious injury or death. What to do: Consumers should immediately stop using and disconnect the LED neon lights with affected power suppliers. Consumers should contact Custom Neon for a replacement power supply. For more information, contact Custom Neon on info@customneon.com.au or 1800 725 574.
Affected Products
TranslatedLED neon light power supply Power supplies for use in LED neon signs with more than 7m of neon tubing The power supplies are unbranded Model ratings: 12V100W, 12V150W, 12V200W, 12V250W and 12V300W
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e0b33f41-09e8-4a89-9d08-4e1bf565a702 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/power-supply-for-led-neon-signs |
| Pub Date | Fri, 28 Jan 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Power%20Supply%20for%20LED%20Neon%20Signs.png?itok=0wqaevZ4 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Power Supply for LED Neon Signs?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk Level["Hazardous materials","Button batteries","Power supply and storage","Decorations, candles and novelties"]
- DistributionAustralia
📢 Share Warning
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Power Supply for LED Neon Signs Check if your household is affected: https://therecallfile.com/recalls/power-supply-for-led-neon-signs/AU-e0b33f41-09e8-4a89-9d08-4e1bf565a702
Join Alertlist
Get instant email updates whenever critical safety recalls like this are published.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Related Recalls
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag