Octavia Coastal Cot
AustraliaOctavia Coastal Cot
Reason for Recall / Hazard
TranslatedThe side rail of the cot may dislodge from the base when it is positioned to the lowest setting or following movement or impact.
Product Description & Identification
TranslatedReason / Defects: The side rail of the cot may dislodge from the base when it is positioned to the lowest setting or following movement or impact. Hazards: There is a risk of injury or death from suffocation if the side rail dislodges and a child is trapped between the rail and the base of the cot or if they fall out of the cot. What to do: Stop using the cot immediately. If you have an affected cot, Mocka will contact you about this recall. If you have not been contacted by Mocka and you have an affected cot, contact Mocka to arrange a full refund or replacement product. You will be asked to safely dispose of the cot and provide evidence, such as a photo, of the disposal or destruction to receive your refund or replacement. Contact Mocka 07 3184 8466 hello@mocka.com.au
Affected Products
TranslatedWooden cot with 2 base levels Recalled batch - 57191222
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | b1b22554-8570-4ca6-bc5a-e4bfbf1d258e |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/octavia-coastal-cot |
| Pub Date | Tue, 15 Oct 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Octavia%20Coastal%20Cot.jpg?itok=lnZCN4ye |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Octavia Coastal Cot?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelCots (permanent)
- DistributionAustralia
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