Neutrogena Ultra Sheer Sunscreen Spray SPF 50+ with Helioplex 140g
AustraliaNeutrogena Ultra Sheer Sunscreen Spray SPF 50+ with Helioplex 140g
Reason for Recall / Hazard
TranslatedThe chemical benzene has been identified in batches of the product. Benzene is not an ingredient listed for inclusion within the product.
Product Description & Identification
TranslatedReason / Defects: The chemical benzene has been identified in batches of the product. Benzene is not an ingredient listed for inclusion within the product. Hazards: Exposure to benzene can be linked to adverse health effects. Benzene is a recognised carcinogen (substance that could potentially cause cancer). What to do: Consumers should stop using the product and dispose of it. Consumers should visit the website www.neutrogena.com.au to request a refund. Consumers concerned about their health after using this product, should seek medical advice. For more information, consumers can contact the Johnson & Johnson Consumer Care Centre on 1800 789 348.
Affected Products
TranslatedNeutrogena Ultra Sheer Sunscreen Spray SPF 50+ with Helioplex 140g SAP Code: 28422031 TUN: 19300607560821 IUN: 29300607560828 AUST L 202301 All batches with an expiry date of 30-Aug-2023 or earlier. ARTG 202301 (Neutrogena Ultra Sheer Sunscreen Spray SPF 50+ with Helioplex) Only the aerosol spray product is affected. This recall does not affect any other Ultra Sheer or Neutrogena sun care products.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 7f0ca050-d0b0-499b-b3d7-e80464386f50 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/neutrogena-ultra-sheer-sunscreen-spray-spf-50-with-helioplex-140g |
| Pub Date | Thu, 05 Aug 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Neutrogena%20Ultra%20Sheer%20Body%20Mist%20Sunscreen%20Spray%20SPF%2050%20plus%20with%20Helioplex%20140g.jpg?itok=4ZIIUjPk |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Neutrogena Ultra Sheer Sunscreen Spray SPF 50+ with Helioplex 140g?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPersonal care products
- DistributionAustralia
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🚨 SAFETY ALERT: Neutrogena Ultra Sheer Sunscreen Spray SPF 50+ with Helioplex 140g Check if your household is affected: https://therecallfile.com/recalls/neutrogena-ultra-sheer-sunscreen-spray-spf-50-with-helioplex-140g/AU-7f0ca050-d0b0-499b-b3d7-e80464386f50
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