NHTSABACK OVER PREVE...
Mercedes-Benz USA, LLC - Software May Deactivate Emergency Braking System
Published: September 13, 2024Recall ID: 24V688000Category: vehiclesCountry: US
Reason for Recall / Hazard
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Product Description & Identification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Affected Products
Software May Deactivate Emergency Braking System
Additional Source Details
| Field | Value |
|---|---|
| Subject | Software May Deactivate Emergency Braking System |
| Nhtsa id | 24V688000 |
| Component | BACK OVER PREVENTION |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V688000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Mercedes-Benz USA, LLC |
| Defect summary | Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations. |
| Completion rate | 93.28 |
| Corrective action | Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. |
| Consequence summary | An automatic emergency braking system that does not function as intended can increase the risk of a crash. |
| Mfr campaign number | NR (Not Reported) |
| Potentially affected | 2025 |
| Report received date | 2024-09-13T00:00:00.000 |
| Fire risk when parked | No |