Mercedes-Benz USA, LLC - Software May Deactivate Emergency Braking System
USMercedes-Benz USA, LLC - Software May Deactivate Emergency Braking System
Recalling Firm: Mercedes-Benz USA, LLC
Motif du rappel / Danger
TranslatedAn automatic emergency braking system that does not function as intended can increase the risk of a crash.
Description du produit & Identification
TranslatedMercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Produits concernés
TranslatedSoftware May Deactivate Emergency Braking System
Additional Source Details
| Field | Value |
|---|---|
| Subject | Software May Deactivate Emergency Braking System |
| Nhtsa id | 24V688000 |
| Component | BACK OVER PREVENTION |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V688000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Mercedes-Benz USA, LLC |
| Defect summary | Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations. |
| Completion rate | 93.28 |
| Corrective action | Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. |
| Consequence summary | An automatic emergency braking system that does not function as intended can increase the risk of a crash. |
| Mfr campaign number | NR (Not Reported) |
| Potentially affected | 2025 |
| Report received date | 2024-09-13T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Mercedes-Benz USA, LLC - Software May Deactivate Emergency Braking System?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Aperçu
- Entreprise responsableMercedes-Benz USA, LLC
- Niveau de risqueBACK OVER PREVENTION
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🚨 SAFETY ALERT: Mercedes-Benz USA, LLC - Mercedes-Benz USA, LLC - Software May Deactivate Emergency Braking System Check if your household is affected: https://therecallfile.com/fr/recalls/mercedes-benz-usa-llc-software-may-deactivate-emergency-braking-system/NHTSA-24V688000
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