Flat Moon 950/980 Triangle Suspension Kit
AustraliaFlat Moon 950/980 Triangle Suspension Kit
Reason for Recall / Hazard
TranslatedThe cable suspension may not adequately secure the light to the ceiling and may break.
Product Description & Identification
TranslatedReason / Defects: The cable suspension may not adequately secure the light to the ceiling and may break. Hazards: If the cable suspension breaks, the light may fall, which may cause crushing or serious injury to persons standing or working below it. What to do: Consumers with affected products are advised not to stand or walk underneath the light fitting until the fitting has been fixed. Consumers should contact JSB Lighting Australia to organise a replacement cable to be installed, free of charge. For more information, consumers can contact JSB Lighting Australia on 02 9571 8800 (Monday to Friday, 9am-5pm) or via email aftersales@jsblighting.com.au
Affected Products
TranslatedThe product features three cables that are attached to the top of the light and join in a triangular shape to a single cable which is then attached to the ceiling.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 7eca563c-958c-4fc7-ba64-6659ac4a876b |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/flat-moon-950980-triangle-suspension-kit |
| Pub Date | Sun, 16 Feb 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/980%20Triangle%20Suspension%20Kit.jpg?itok=IxSQwFPo |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Flat Moon 950/980 Triangle Suspension Kit?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelLighting
- DistributionAustralia
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🚨 SAFETY ALERT: Flat Moon 950/980 Triangle Suspension Kit Check if your household is affected: https://therecallfile.com/recalls/flat-moon-950-980-triangle-suspension-kit/AU-7eca563c-958c-4fc7-ba64-6659ac4a876b
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