Ecogenica EG-215F
Reason for Recall / Hazard
In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings. Hot water systems where the control panel and display box are installed outside the heat pump are not affected by this recall.
Product Description & Identification
Reason / Defects: In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings. Hot water systems where the control panel and display box are installed outside the heat pump are not affected by this recall. Hazards: There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components. What to do: Do not attempt to access the control panel if it is located inside the heat pump unit. Register your heat pump with Eco Alliance by email to schedule an authorised technician to repair the unit. Contact Eco Alliance installationsupport@ecoalliance.com.au 1300 082 596 9 am to 5 pm (AEST), Monday to Friday
Affected Products
Recall updated 13 November 2024: The product was also supplied in South Australia. Recall updated 2 June 2025: Product may have been installed after sales date. Heat pump hot water system Model: EG-215F The model number can be found on the compliance plate on the right-hand side of the heat pump unit. The product may have been installed after the 13 September 2023 sales date.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 5f7ddd3f-80d8-4359-87b9-b4952b4d90f8 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/ecogenica-eg-215f |
| Pub Date | Tue, 15 Oct 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Ecogenica%20EG-215F%20hot%20water%20system.png?itok=N2j_5xzq |