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Australia ProductsGeneral Alert

Ecogenica EG-215F

Name: Ecogenica EG-215F
Brand: Ecogenica
SKU: AU-5f7ddd3f-80d8-4359-87b9-b4952b4d90f8
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 15 octobre 2024ID du rappel: 5f7ddd3f-80d8-4359-87b9-b4952b4d90f8Catégorie: Produits de ConsommationPays: Australie

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings. Hot water systems where the control panel and display box are installed outside the heat pump are not affected by this recall.

Description du produit & Identification

Reason / Defects: In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings. Hot water systems where the control panel and display box are installed outside the heat pump are not affected by this recall. Hazards: There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components. What to do: Do not attempt to access the control panel if it is located inside the heat pump unit. Register your heat pump with Eco Alliance by email to schedule an authorised technician to repair the unit. Contact Eco Alliance installationsupport@ecoalliance.com.au 1300 082 596 9 am to 5 pm (AEST), Monday to Friday

Produits concernés

Recall updated 13 November 2024: The product was also supplied in South Australia. Recall updated 2 June 2025: Product may have been installed after sales date. Heat pump hot water system Model: EG-215F The model number can be found on the compliance plate on the right-hand side of the heat pump unit. The product may have been installed after the 13 September 2023 sales date.

Additional Source Details

Field	Value
Guid › #text	5f7ddd3f-80d8-4359-87b9-b4952b4d90f8
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/ecogenica-eg-215f
Pub Date	Tue, 15 Oct 2024 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Ecogenica%20EG-215F%20hot%20water%20system.png?itok=N2j_5xzq

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Ecogenica EG-215F?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Recall Hazard Severity

Caution (Class III)

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