Design 2 Joystick Piloting System
AustraliaDesign 2 Joystick Piloting System
Reason for Recall / Hazard
TranslatedA defect in the product’s software could result in the boat being steered off course from the intended route.
Product Description & Identification
TranslatedReason / Defects: A defect in the product’s software could result in the boat being steered off course from the intended route. Hazards: An unexpected change to the boat’s route could lead to a collision and result in injury or death. What to do: Consumers should contact their Mercury Outboard dealer to arrange for the product’s software to be updated at no cost. Consumers should not use the Route or Heading features of the product until the software update is performed. For further information contact Mercry Marine Customer Service on 03 9791 5822 (between 8:30AM and 4:30PM AEST) or via email at merc.info@mercmarine.com
Affected Products
TranslatedThe Design 2 Joystick Piloting System Boat navigation system used with Mercury Marine outboard engines
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 2fffd2bb-212c-471a-80e9-d74d0d0f3ce9 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/design-2-joystick-piloting-system |
| Pub Date | Fri, 28 Oct 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Design%202%20Joystick%20Piloting%20System.png?itok=TfbPJtOu |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Design 2 Joystick Piloting System?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelBoat parts and accessories
- DistributionAustralia
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