Canyon E-performance bike battery
AustraliaCanyon E-performance bike battery
Reason for Recall / Hazard
TranslatedThe battery housing may develop cracks or gaps, allowing water to leak into the compartment and the battery to short-circuit, which could cause it to catch fire.
Product Description & Identification
TranslatedReason / Defects: The battery housing may develop cracks or gaps, allowing water to leak into the compartment and the battery to short-circuit, which could cause it to catch fire. Hazards: There is a risk of injury from burns if the battery short-circuits and catches fire. What to do: Stop using the bike immediately. Contact Canyon to receive instructions on how to dispose the battery and arrange for a free replacement. Contact Canyon Bicycles GmbH Phone: 1800 959 071 (between 9:00 am – 5:00 pm (AEDT) Monday – Friday) or visit Canyon’s website.
Affected Products
TranslatedBatteries for Canyon Spectral ON CF, Spectral ON CFR, and Torque ON CF performance e-bikes. Affected battery part numbers: BT001 720Wh (Gen 1) BT002 900Wh (Gen 1) BT003 720Wh (Gen 2) BT004 900Wh (Gen 2) Model years 2022-2024.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 4589df59-a5d7-4032-9cd4-730ad0e5d3d3 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/canyon-e-performance-bike-battery |
| Pub Date | Fri, 15 Nov 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Canyon%20E-Bike%20battery.png?itok=gsDFFJ6c |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Canyon E-performance bike battery?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk Level["Lithium-ion batteries","Bikes and scooters (electric)"]
- DistributionAustralia
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🚨 SAFETY ALERT: Canyon E-performance bike battery Check if your household is affected: https://therecallfile.com/recalls/canyon-e-performance-bike-battery/AU-4589df59-a5d7-4032-9cd4-730ad0e5d3d3
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