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Canyon E-performance bike battery

Name: Canyon E-performance bike battery
Brand: Canyon
SKU: AU-4589df59-a5d7-4032-9cd4-730ad0e5d3d3
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 15 de noviembre de 2024ID de Retiro: 4589df59-a5d7-4032-9cd4-730ad0e5d3d3Categoría: Productos de ConsumoPaís: Australia

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Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

The battery housing may develop cracks or gaps, allowing water to leak into the compartment and the battery to short-circuit, which could cause it to catch fire.

Descripción del Producto e Identificación

Reason / Defects: The battery housing may develop cracks or gaps, allowing water to leak into the compartment and the battery to short-circuit, which could cause it to catch fire. Hazards: There is a risk of injury from burns if the battery short-circuits and catches fire. What to do: Stop using the bike immediately. Contact Canyon to receive instructions on how to dispose the battery and arrange for a free replacement. Contact Canyon Bicycles GmbH Phone: 1800 959 071 (between 9:00 am – 5:00 pm (AEDT) Monday – Friday) or visit Canyon’s website.

Productos Afectados

Batteries for Canyon Spectral ON CF, Spectral ON CFR, and Torque ON CF performance e-bikes. Affected battery part numbers: BT001 720Wh (Gen 1) BT002 900Wh (Gen 1) BT003 720Wh (Gen 2) BT004 900Wh (Gen 2) Model years 2022-2024.

Additional Source Details

Field	Value
Guid › #text	4589df59-a5d7-4032-9cd4-730ad0e5d3d3
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/canyon-e-performance-bike-battery
Pub Date	Fri, 15 Nov 2024 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Canyon%20E-Bike%20battery.png?itok=gsDFFJ6c

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Canyon E-performance bike battery?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Nivel de Riesgo["Lithium-ion batteries","Bikes and scooters (electric)"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: Canyon E-performance bike battery

Check if your household is affected:
https://therecallfile.com/es/recalls/canyon-e-performance-bike-battery/AU-4589df59-a5d7-4032-9cd4-730ad0e5d3d3

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