DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
USDGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Motif du rappel / Danger
TranslatedThe recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
Description du produit & Identification
TranslatedThis recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.
Produits concernés
TranslatedHover-1 Helix hoverboards (Camouflage and Galaxy colors only)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/DGL-Group-Recalls-Hover-1-Helix-Hoverboards-Due-to-Fire-Hazard |
| Title | DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/hover-camo.jpg |
| Images › 1 › Caption | Recalled Hover-1 Helix hoverboard in Camouflage |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/hover-galaxy.jpg |
| Images › 2 › Caption | Recalled Hover-1 Helix hoverboard in Galaxy |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/hover-label.jpg |
| Images › 3 › Caption | Hover-1 Helix label on the bottom of the hoverboard |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/hover1-serial-number.jpg |
| Images › 4 › Caption | Hover-1 Helix serial number label on the bottom of the hoverboard |
| Hazards › Name | The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard. |
| Injuries › Name | DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage. |
| Products › Name | Hover-1 Helix hoverboards (Camouflage and Galaxy colors only) |
| Products › Number Of Units | About 25,000 |
| Recall I D | 9806 |
| Remedies › Name | Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard. |
| Importers › Name | DGL Group Ltd., of Edison, New Jersey |
| Retailers › Name | Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200. |
| Recall Date | 2023-12-21T00:00:00 |
| Description | This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard. |
| Recall Number | 24065 |
| Remedy Options › Option | Replace |
| Consumer Contact | DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page. |
| Last Publish Date | 2023-12-21T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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