CPSCGeneral Alert

DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard

Name: DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Brand: DGL Group
SKU: CPSC-24065
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 21 de diciembre de 2023ID de Retiro: 24065Categoría: Productos de ConsumoPaís: Estados Unidos

🌐

Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.

Descripción del Producto e Identificación

This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.

Productos Afectados

Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2024/DGL-Group-Recalls-Hover-1-Helix-Hoverboards-Due-to-Fire-Hazard
Title	DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/hover-camo.jpg
Images › 1 › Caption	Recalled Hover-1 Helix hoverboard in Camouflage
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/hover-galaxy.jpg
Images › 2 › Caption	Recalled Hover-1 Helix hoverboard in Galaxy
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/hover-label.jpg
Images › 3 › Caption	Hover-1 Helix label on the bottom of the hoverboard
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/hover1-serial-number.jpg
Images › 4 › Caption	Hover-1 Helix serial number label on the bottom of the hoverboard
Hazards › Name	The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
Injuries › Name	DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage.
Products › Name	Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)
Products › Number Of Units	About 25,000
Recall I D	9806
Remedies › Name	Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.
Importers › Name	DGL Group Ltd., of Edison, New Jersey
Retailers › Name	Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.
Recall Date	2023-12-21T00:00:00
Description	This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.
Recall Number	24065
Remedy Options › Option	Replace
Consumer Contact	DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.
Last Publish Date	2023-12-21T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

Revise otros productos en su hogar

Herramientas Gratuitas

Safety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:

Escáner de Código de Barras Verificador de VIN Inspector de Alacena

Resumen

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

📢 Compartir advertencia

Alert family and friends to keep them safe. Copy this quick alert message:

🚨 SAFETY ALERT: DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard

Check if your household is affected:
https://therecallfile.com/es/recalls/dgl-group-recalls-hover-1-helix-hoverboards-due-to-fire-hazard/CPSC-24065

WhatsApp Facebook

Unirse a la lista de alertas

Reciba alertas por correo electrónico cuando se publiquen retiros críticos.

Support The Recall File

Help keep official recall alerts free, accessible, and fast for everyone.

Spread the WordDGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard

DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard