CPSCGeneral Alert

DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard

Name: DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Brand: DGL Group
SKU: CPSC-24065
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: December 21, 2023Recall ID: 24065Category: generalCountry: US

Reason for Recall / Hazard

The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.

Product Description & Identification

This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.

Affected Products

Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2024/DGL-Group-Recalls-Hover-1-Helix-Hoverboards-Due-to-Fire-Hazard
Title	DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/hover-camo.jpg
Images › 1 › Caption	Recalled Hover-1 Helix hoverboard in Camouflage
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/hover-galaxy.jpg
Images › 2 › Caption	Recalled Hover-1 Helix hoverboard in Galaxy
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/hover-label.jpg
Images › 3 › Caption	Hover-1 Helix label on the bottom of the hoverboard
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/hover1-serial-number.jpg
Images › 4 › Caption	Hover-1 Helix serial number label on the bottom of the hoverboard
Hazards › Name	The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
Injuries › Name	DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage.
Products › Name	Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)
Products › Number Of Units	About 25,000
Recall I D	9806
Remedies › Name	Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.
Importers › Name	DGL Group Ltd., of Edison, New Jersey
Retailers › Name	Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.
Recall Date	2023-12-21T00:00:00
Description	This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.
Recall Number	24065
Remedy Options › Option	Replace
Consumer Contact	DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.
Last Publish Date	2023-12-21T00:00:00
Manufacturer Countries › Country	China

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Overview

Recall Hazard Severity

Caution (Class III)

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DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard