CPSCGeneral Alert
DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Published: December 21, 2023Recall ID: 24065Category: generalCountry: US
Reason for Recall / Hazard
The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
Product Description & Identification
This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.
Affected Products
Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/DGL-Group-Recalls-Hover-1-Helix-Hoverboards-Due-to-Fire-Hazard |
| Title | DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/hover-camo.jpg |
| Images › 1 › Caption | Recalled Hover-1 Helix hoverboard in Camouflage |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/hover-galaxy.jpg |
| Images › 2 › Caption | Recalled Hover-1 Helix hoverboard in Galaxy |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/hover-label.jpg |
| Images › 3 › Caption | Hover-1 Helix label on the bottom of the hoverboard |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/hover1-serial-number.jpg |
| Images › 4 › Caption | Hover-1 Helix serial number label on the bottom of the hoverboard |
| Hazards › Name | The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard. |
| Injuries › Name | DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage. |
| Products › Name | Hover-1 Helix hoverboards (Camouflage and Galaxy colors only) |
| Products › Number Of Units | About 25,000 |
| Recall I D | 9806 |
| Remedies › Name | Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard. |
| Importers › Name | DGL Group Ltd., of Edison, New Jersey |
| Retailers › Name | Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200. |
| Recall Date | 2023-12-21T00:00:00 |
| Description | This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard. |
| Recall Number | 24065 |
| Remedy Options › Option | Replace |
| Consumer Contact | DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page. |
| Last Publish Date | 2023-12-21T00:00:00 |
| Manufacturer Countries › Country | China |