CPSCGeneral Alert

Sienhua Group Recalls WarmWave and Hunter Ceramic Tower Heaters Due to Fire and Burn Hazards

Name: Sienhua Group Recalls WarmWave and Hunter Ceramic Tower Heaters Due to Fire and Burn Hazards
Brand: Sienhua Group
SKU: CPSC-22168
Availability: Discontinued
Rating: 1.0 (1 reviews)

Veröffentlicht: 16. Juni 2022Rückruf-ID: 22168Kategorie: VerbraucherprodukteLand: Vereinigte Staaten

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Grund für den Rückruf / Gefahr

The ceramic tower heater's cord and plug can overheat when in use, posing fire and burn hazards.

Produktbeschreibung & Identifikation

This recall involves WarmWave and Hunter 18 inch 1,500-Watt Oscillating Ceramic Tower Heaters, under license to Sienhua Group (North America). The heaters are black with an automatic shutoff and two heat settings. The model number HPQ15G-M can be found on the silver ETL label on the bottom of the heater. The heaters are 18 inches tall.

Betroffene Produkte

WarmWave and Hunter Oscillating Ceramic Tower Heaters

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2022/Sienhua-Group-Recalls-WarmWave-and-Hunter-Ceramic-Tower-Heaters-Due-to-Fire-and-Burn-Hazards
Title	Sienhua Group Recalls WarmWave and Hunter Ceramic Tower Heaters Due to Fire and Burn Hazards
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/RecalledWarmWave18_58in1500_WattOscillatingCeramicTowerHeater_0.PNG
Images › 1 › Caption	Recalled WarmWave 18.58 in. 1500-Watt Oscillating Ceramic Tower Heater
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/RecalledHunter18_58in1500_WattOscillatingCeramicTowerHeater_0.PNG
Images › 2 › Caption	Recalled Hunter 18.58 in. 1,500-Watt Oscillating Ceramic Tower Heater
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Modelnumberlocation_0.PNG
Images › 3 › Caption	Model number location
Hazards › Name	The ceramic tower heater's cord and plug can overheat when in use, posing fire and burn hazards.
Injuries › Name	The firm has received eight customer reports of fire at the plug or cord and dozens of customer reports of the plug or cord overheating. There have been no reports of injury or death and one report of minor property damage.
Products › Name	WarmWave and Hunter Oscillating Ceramic Tower Heaters
Products › Number Of Units	About 580,000 (In addition, about 37,580 in Canada)
Recall I D	9334
Remedies › Name	Consumers should immediately stop using the recalled heaters, unplug the unit, and follow the instructions online at (www.homeproductservice.com/recall) on how to properly sever the electrical cord to make the unit unusable, and contact the distributor, Sienhua Group (North America), to receive a prorated refund.
Retailers › Name	Home Depot stores nationwide and online at Amazon.com, eBay, and other websites from September 2013 through February 2022 for about $30 to $40 depending on when purchased.
Recall Date	2022-06-16T00:00:00
Description	This recall involves WarmWave and Hunter 18 inch 1,500-Watt Oscillating Ceramic Tower Heaters, under license to Sienhua Group (North America). The heaters are black with an automatic shutoff and two heat settings. The model number HPQ15G-M can be found on the silver ETL label on the bottom of the heater. The heaters are 18 inches tall.
Distributors › Name	Sienhua Group (North America) Inc., of Arlington, Texas
Recall Number	22168
Remedy Options › Option	Refund
Inconjunctions › U R L	https://recalls-rappels.canada.ca/en/alert-recall/warmwave-and-hunter-oscillating-ceramic-tower-heaters-recalled-due-fire-hazard
Consumer Contact	Sienhua Group at 800-267-7857 Monday through Friday from 9 a.m. ET to 5 p.m. ET; via email at 18inCeramicHeaterRecall@gmail.com; or online at www.homeproductservice.com/recall for more information.
Last Publish Date	2022-06-16T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Sienhua Group Recalls WarmWave and Hunter Ceramic Tower Heaters Due to Fire and Burn Hazards?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Recall Hazard Severity

Caution (Class III)

Offizielle Behördenwarnung

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🚨 SAFETY ALERT: Sienhua Group Recalls WarmWave and Hunter Ceramic Tower Heaters Due to Fire and Burn Hazards

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