Zoox, Inc. - ADS Software May Fail to Detect a Person Right Next to the Vehicle
USZoox, Inc. - ADS Software May Fail to Detect a Person Right Next to the Vehicle
Recalling Firm: Zoox, Inc.
Reason for Recall / Hazard
TranslatedA vehicle that moves when a person is right next to the vehicle increases the risk of injury or crash.
Product Description & Identification
TranslatedZoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to May 21, 2025. The ADS may allow the vehicle to move after failing to detect a person right next to the vehicle.
Affected Products
TranslatedADS Software May Fail to Detect a Person Right Next to the Vehicle
Additional Source Details
| Field | Value |
|---|---|
| Subject | ADS Software May Fail to Detect a Person Right Next to the Vehicle |
| Nhtsa id | 25E037000 |
| Component | ELECTRICAL SYSTEM |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=25E037000 |
| Recall link › Description | Go to Recall |
| Recall type | Equipment |
| Do not drive | No |
| Manufacturer | Zoox, Inc. |
| Defect summary | Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to May 21, 2025. The ADS may allow the vehicle to move after failing to detect a person right next to the vehicle. |
| Completion rate | 100.00 |
| Corrective action | Zoox has updated the ADS software, free of charge. All affected driverless fleet vehicles were repaired by May 21, 2025. Zoox's number for this recall is 25-03. |
| Consequence summary | A vehicle that moves when a person is right next to the vehicle increases the risk of injury or crash. |
| Mfr campaign number | 25-03 |
| Potentially affected | 270 |
| Report received date | 2025-05-22T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Zoox, Inc. - ADS Software May Fail to Detect a Person Right Next to the Vehicle?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Recalling FirmZoox, Inc.
- Risk LevelELECTRICAL SYSTEM
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