Volvo Trucks North America - Steering Gear Shaft May Fracture
USVolvo Trucks North America - Steering Gear Shaft May Fracture
Recalling Firm: Volvo Trucks North America
Reason for Recall / Hazard
TranslatedA fractured steering gear shaft can cause a loss of steering control, increasing the risk of a crash.
Product Description & Identification
TranslatedVolvo Trucks North America (Volvo Trucks) is recalling certain 2024-2025 VNL and VNR vehicles. The steering gear sector shaft may have been improperly heat-treated, which can cause the gear teeth to crack or fracture.
Affected Products
TranslatedSteering Gear Shaft May Fracture
Additional Source Details
| Field | Value |
|---|---|
| Subject | Steering Gear Shaft May Fracture |
| Nhtsa id | 24V121000 |
| Component | STEERING |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V121000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Volvo Trucks North America |
| Defect summary | Volvo Trucks North America (Volvo Trucks) is recalling certain 2024-2025 VNL and VNR vehicles. The steering gear sector shaft may have been improperly heat-treated, which can cause the gear teeth to crack or fracture. |
| Completion rate | 84.44 |
| Corrective action | Dealers will inspect the serial numbers, and replace the steering gears, as necessary, free of charge. Owner notification letters were mailed March 5, 2024. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Truck's number for this recall is RVXX2401. |
| Consequence summary | A fractured steering gear shaft can cause a loss of steering control, increasing the risk of a crash. |
| Mfr campaign number | RVXX2401 |
| Potentially affected | 45 |
| Report received date | 2024-02-19T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Volvo Trucks North America - Steering Gear Shaft May Fracture?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Recalling FirmVolvo Trucks North America
- Risk LevelSTEERING
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