UltraFlex Battery Energy Storage Device
AustraliaUltraFlex Battery Energy Storage Device
Reason for Recall / Hazard
TranslatedThe UltraFlex was not designed to independently protect itself or the user against excessive voltage, overheating, or excessive gassing when combined with particular other equipment in a system.
Product Description & Identification
TranslatedReason / Defects: The UltraFlex was not designed to independently protect itself or the user against excessive voltage, overheating, or excessive gassing when combined with particular other equipment in a system. Hazards: Risk of fire and electrocution, which may lead to serious injury or death. What to do: Consumers should immediately contact Ecoult to arrange for the decommissioning and removal of the UltraFlex units by a licensed electrician. Ecoult will provide a refund and remove the UltraFlex units. For further information, contact Ecoult by phone on 02 9241 3001, via email at info@ecoult.com or going to https://www.ecoult.com/contact
Affected Products
TranslatedUltraFlex Battery Energy Storage Device 48-4, 48-3 and 48-2 UltraFlex is a 48-volt, 20-kilowatt battery energy storage device that uses lead-acid battery technology. The UltraFlex can be integrated with other electrical equipment and renewable energy sources to create an energy storage system. It includes up to 16 12-volt monoblocs with monitors, racking, control system and fusing. Up to four UltraFlex units can be connected in parallel.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | b5606a4d-1803-4dff-95a5-dc79fb778cc7 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/ultraflex-battery-energy-storage-device |
| Pub Date | Tue, 18 Aug 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/UltraFlex%20Battery%20Management%20System.jpg?itok=TmfrJy4q |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought UltraFlex Battery Energy Storage Device?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPower supply and storage
- DistributionAustralia
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