Truststone Group Recalls XO Poppy Power Trip Magnetic Wireless Power Banks Due to Fire and Burn Hazards; Sold Exclusively at TJX and Marshalls Stores
USTruststone Group Recalls XO Poppy Power Trip Magnetic Wireless Power Banks Due to Fire and Burn Hazards; Sold Exclusively at TJX and Marshalls Stores
Reason for Recall / Hazard
TranslatedThe lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers.
Product Description & Identification
TranslatedThis recall involves XO Poppy Power Trip Magnetic Wireless Power Banks with model number PYPBK5M. The power banks come in three colors and can be identified by their appearance and packaging: cream colored (PY-PBK5M-CR2); cream with pink bow print (PY-PBK5M-BW8); and black with teddy bear print (PY-PBK5M-TB2). Specific model numbers can be found printed on the bottom of the original packaging, directly above the barcode.
Affected Products
TranslatedXO Poppy Power Trip Magnetic Wireless Power Banks
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://cpsc.gov/Recalls/2026/Truststone-Group-Recalls-XO-Poppy-Power-Trip-Magnetic-Wireless-Power-Banks-Due-to-Fire-and-Burn-Hazards-Sold-Exclusively-at-TJX-and-Marshalls-Stores |
| Title | Truststone Group Recalls XO Poppy Power Trip Magnetic Wireless Power Banks Due to Fire and Burn Hazards; Sold Exclusively at TJX and Marshalls Stores |
| Images › 1 › U R L | https://cpsc.gov/s3fs-public/XOpoppyPowerBank_teddyBearPrint.png?VersionId=.cRK1F74HgJuBur4vcqUt8zZoK3NOLq. |
| Images › 1 › Caption | Recalled XO Poppy Power Bank PY-PBK5M-TB2 (Teddy Bear Print) |
| Images › 2 › U R L | https://cpsc.gov/s3fs-public/XOpoppyPowerBank_BowPrint.png?VersionId=uVVdxV.mt1Fpve4yfck99yxtFUIGRbmM |
| Images › 2 › Caption | Recalled XO Poppy Power Bank PY-PBK5M-BW8 (Bow Print) |
| Images › 3 › U R L | https://cpsc.gov/s3fs-public/XOpoppyPowerBank_Cream.png?VersionId=u.1Pfyvum2YSW6Eje3ZZldItRmed8y8W |
| Images › 3 › Caption | Recalled XO Poppy Power Bank PY-PBK5M-CR2 (Cream) |
| Hazards › Name | The lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers. |
| Injuries › Name | None reported |
| Products › Name | XO Poppy Power Trip Magnetic Wireless Power Banks |
| Products › Type | Adapter/Power Supply/Charger/Battery |
| Products › Category I D | 1808 |
| Products › Number Of Units | About 32,400 |
| Recall I D | 10939 |
| Remedies › Name | Consumers should stop using the recalled power banks immediately and contact Truststone Group for a full refund in the form of a virtual gift card. The virtual gift card can be used at any establishment that accepts Mastercard. |
| Recall Date | 2026-09-03T00:00:00 |
| Description | This recall involves XO Poppy Power Trip Magnetic Wireless Power Banks with model number PYPBK5M. The power banks come in three colors and can be identified by their appearance and packaging: cream colored (PY-PBK5M-CR2); cream with pink bow print (PY-PBK5M-BW8); and black with teddy bear print (PY-PBK5M-TB2). Specific model numbers can be found printed on the bottom of the original packaging, directly above the barcode. |
| Recall Number | 26740 |
| Remedy Options › Option | Refund |
| Consumer Contact | Truststone Group toll-free at 833-820-0888 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email at xopowerbank@realtimeresults.net, online at https://www.recallrtr.com/xopowerbank and click on “Important Recall Information” to learn more. |
| Last Publish Date | 1900-01-01T00:00:00 |
| Manufacturer Countries › Country | Vietnam |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Truststone Group Recalls XO Poppy Power Trip Magnetic Wireless Power Banks Due to Fire and Burn Hazards; Sold Exclusi...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Truststone Group Recalls XO Poppy Power Trip Magnetic Wireless Power Banks Due to Fire and Burn Hazards; Sold Exclusively at TJX and Marshalls Stores Check if your household is affected: https://therecallfile.com/recalls/truststone-group-recalls-xo-poppy-power-trip-magnetic-wireless-power-b/CPSC-26740
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