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TRUBLUE iQ & IQ+ (updated)

Name: TRUBLUE iQ & IQ+ (updated)
Brand: TRUBLUE
SKU: AU-b5da45cf-4a68-4f9d-a163-87d500b85e82
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: August 8, 2024Recall ID: b5da45cf-4a68-4f9d-a163-87d500b85e82Category: Consumer ProductsCountry: Australia

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Reason for Recall / Hazard

The auto belay device can fail to retract when used.

Product Description & Identification

Reason / Defects: The auto belay device can fail to retract when used. Hazards: There is a risk of death or serious injury from a fall if the device fails to retract. An incident has occurred. What to do: Consumers should stop using the devices immediately. Consumers should check their device serial number and if it falls in the affected range contact Head Rush Technologies for a replacement. For more information, consumers should contact Head Rush Technologies via email at info@headrushtech.com

Affected Products

Updated on 14 February 2025: more serial numbers added and sale dates extended. Information added that an incident has occurred. Auto belay climbing devices Affected models: iQ LT iQ XL iQ+ LT iQ+ XL iQ devices are grey with blue handles and a grey sash on the front cover. iQ+ devices are grey with blue handles and have an added catch and hold brake on the front. LT (12.5 m) versions are identified by a blue tag above the hand grip. XL (20 m) versions are identified by a purple tag above the hand grip. Product serial numbers can be found printed on the device’s handle as well on the bottom of the device.

Additional Source Details

Field	Value
Guid › #text	b5da45cf-4a68-4f9d-a163-87d500b85e82
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/trublue-iq-iq-updated
Pub Date	Thu, 08 Aug 2024 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/TRUBLUE%20iQ%20with%20LT%2012%2C5m%20webbing.jpg?itok=3IwdNNBT

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought TRUBLUE iQ & IQ+ (updated)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

Risk LevelClimbing and abseiling
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: TRUBLUE iQ & IQ+ (updated)

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https://therecallfile.com/recalls/trublue-iq-iq-updated/AU-b5da45cf-4a68-4f9d-a163-87d500b85e82

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