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Trilogy Evo O2 and Trilogy Evo Portable Ventilators

Published: October 8, 2021Recall ID: ecf82957-b64a-4c6d-9237-551d9ba4e009Category: Consumer ProductsCountry: Australia
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Reason for Recall / Hazard

Two software issues have been identified that relate to a pressure increase in the ventilators. 1. Infant/Pediatric External Flow Sensor (EFS) Calibration Pressure increase. An increase in the expiratory pressure (EPAP/PEEP) can occur when the paediatric/infant External Flow Sensor is used with an Active Flow or Dual Limb circuit and a manual circuit calibration is performed. 2. Pressure Drift (Continuous Usage). When a Trilogy Evo or Trilogy Evo O2 model is used continuously without any interruption to therapy, the baseline pressure may increase or decrease.

Product Description & Identification

Reason / Defects: Two software issues have been identified that relate to a pressure increase in the ventilators. 1. Infant/Pediatric External Flow Sensor (EFS) Calibration Pressure increase. An increase in the expiratory pressure (EPAP/PEEP) can occur when the paediatric/infant External Flow Sensor is used with an Active Flow or Dual Limb circuit and a manual circuit calibration is performed. 2. Pressure Drift (Continuous Usage). When a Trilogy Evo or Trilogy Evo O2 model is used continuously without any interruption to therapy, the baseline pressure may increase or decrease. Hazards: 1. Infant/Pediatric EFS Calibration Pressure Increase Potential for inappropriate therapy to be provided when the EFS is used with manual calibration, increasing the risk of serious health complications including: - Barotrauma (an injury to the lungs because of too much pressure) - Hypotension (a decrease in blood pressure) - Hypercarbia (too much carbon dioxide in the blood) 2. Issue 2 – Pressure Drift (Continuous Usage) Potential for inappropriate therapy to be provided to a patient if there is a pressure increase or decrease from the baseline pressure settings without alarm, increasing the risk of serious health complications including: - Barotrauma (an injury to the lungs because of too much pressure) - Hypotension (a decrease in blood pressure) - Dyspnea (a sensation of shortness of breath) - Hypoxemia (a low amount of oxygen in the blood) What to do: Philips will be releasing a software correction for this issue. Philips will be contacting customers when the software is released. In the interim, customers are advised to refer to the steps provided in the Customer Letter (supplied to impacted users by Philips) until the updated software is installed on the device. Infant/Pediatric EFS Calibration Pressure Increase If you are using the infant/pediatric EFS, do not perform a manual circuit calibration. Instead, use the default calibration. The pressure increase will not occur if the default circuit calibration is used. Pressure Drift (Continuous Usage) If a pressure drift is detected, the decision to reset the device and return to its original, intended settings MUST be made in consultation with a clinician. Take steps to support the patient during a brief interruption in therapy, as needed. For further information, consumers should contact Philips Customer Care Centre by phone on 1800 251 400.

Affected Products

Trilogy Evo O2 and Trilogy Evo Product codes: IN2100X15B and IN2110X15B Multiple serial numbers (see attached serial number list) ARTG 332200 (Philips Electronics Australia Ltd - Portable ventilator, electric)

Additional Source Details

FieldValue
Guid › #textecf82957-b64a-4c6d-9237-551d9ba4e009
Guid › @ is Perma Linkfalse
Linkhttps://www.productsafety.gov.au/search-consumer-product-recalls/trilogy-evo-o2-and-trilogy-evo-portable-ventilators
Pub DateFri, 08 Oct 2021 00:00:00 +0000
Extracted imagehttps://www.productsafety.gov.au/system/files/styles/large/private/Trilogy%20EVO%20Portable%20Ventilator.jpg?itok=2qf04r51

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Trilogy Evo O2 and Trilogy Evo Portable Ventilators?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

  • Risk LevelPharmacy and medical products
  • DistributionAustralia
Recall Hazard Severity
Caution (Class III)
Official Agency Alert

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