Thermann X Split Heat Pump Water Heater Outdoor Unit (updated)
AustraliaThermann X Split Heat Pump Water Heater Outdoor Unit (updated)
Reason for Recall / Hazard
TranslatedIf you, or someone else, removes the plastic cover on the side of the unit to access the controller board to change the settings, you may come into contact with live electrical parts.
Product Description & Identification
TranslatedReason / Defects: If you, or someone else, removes the plastic cover on the side of the unit to access the controller board to change the settings, you may come into contact with live electrical parts. Hazards: There is a risk of serious injury or death from an electric shock if you remove the plastic cover and come into contact with live electrical components. What to do: Do not remove the plastic cover or attempt to access the controller board on the heat pump unit. Contact Reece to arrange for an authorised service agent technician to repair the unit. Include an email and phone number for Reece to contact you. Contact Reece Customer Care customer.care@reece.com.au 1800 808 055 8 am to 5 pm, Monday to Friday Visit the Reece Australia recalls webpage
Affected Products
TranslatedRecall updated on 20 December 2024: sale dates extended. Outdoor heat pump unit connected to a Thermann branded domestic hot water system. Model number: THP45 The units may have also been supplied as: THP45x160 THP45x250 THP45x315 THP45x400 The model number of the heat pump water heater unit can be found on the rating label located on the side of the unit, next to the plastic cover.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 6b903553-6876-4def-8e7f-5c51e03a561f |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/thermann-x-split-heat-pump-water-heater-outdoor-unit-updated |
| Pub Date | Thu, 17 Oct 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Thermann%20X%20Split%20Heat%20Pump%20%28THP45%29.png?itok=PgdYCerV |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Thermann X Split Heat Pump Water Heater Outdoor Unit (updated)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk LevelHeating and cooling products
- DistributionAustralia
📢 Share Warning
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Thermann X Split Heat Pump Water Heater Outdoor Unit (updated) Check if your household is affected: https://therecallfile.com/recalls/thermann-x-split-heat-pump-water-heater-outdoor-unit-updated/AU-6b903553-6876-4def-8e7f-5c51e03a561f
Join Alertlist
Get instant email updates whenever critical safety recalls like this are published.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Related Recalls
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag