The Neuro Zti EVO and CLA Cochlear Implants
AustraliaThe Neuro Zti EVO and CLA Cochlear Implants
Reason for Recall / Hazard
TranslatedThe implant may stop working due to a complete loss of communication between the implant and the sound processor.
Product Description & Identification
TranslatedReason / Defects: The implant may stop working due to a complete loss of communication between the implant and the sound processor. Hazards: If the implant stops working and shuts down and there is a loss of communication between the implant and the sound processor, users will not be able to hear sounds or instructions and this may lead to harm. What to do: Oticon Medical will write to affected consumers to advise them of the issue and provide instructions. Consumers should be aware of this issue and if they experience a sudden loss of communication, and the problem cannot be isolated to the external components, they should contact their audiologist to make an appointment to have the device checked and repaired.
Affected Products
TranslatedThe Neuro Zti EVO and CLA cochlear implants Zti EVO Implant: Catalogue no: M80185 Serial number from and above NZB04074 Zti CLA Implant Catalogue no: M80184 Serial number from and above NZA02454 ARTG 284148 (Oticon Medical A Division of Audmet Australia - Neuro ZTI CLA (M80184) - Stimulator, electrical, auditory, cochlea) ARTG 284150 (Oticon Medical A Division of Audmet Australia - Neuro Zti EVO Cochlear Implant - Stimulator, electrical, auditory, cochlea)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 32ef6c2f-389d-4a00-b05e-db176de898f4 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/the-neuro-zti-evo-and-cla-cochlear-implants |
| Pub Date | Thu, 18 Nov 2021 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought The Neuro Zti EVO and CLA Cochlear Implants?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: The Neuro Zti EVO and CLA Cochlear Implants Check if your household is affected: https://therecallfile.com/recalls/the-neuro-zti-evo-and-cla-cochlear-implants/AU-32ef6c2f-389d-4a00-b05e-db176de898f4
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