solar power inverters models: SPH3000TL BL-UP SPH3600TL BL-UP SPH4000TL BL-UP SPH4600TL BL-UP SPH5000TL BL-UP SPH6000TL BL-UP
Australiasolar power inverters models: SPH3000TL BL-UP SPH3600TL BL-UP SPH4000TL BL-UP SPH4600TL BL-UP SPH5000TL BL-UP SPH6000TL BL-UP
Reason for Recall / Hazard
TranslatedThe inverters have been supplied with an emergency power supply (EPS) port plug that can be removed by hand without the use of a tool. If the plug is removed or if it is not connected during the installation process the user has access to live hazardous voltage.
Product Description & Identification
TranslatedReason / Defects: The inverters have been supplied with an emergency power supply (EPS) port plug that can be removed by hand without the use of a tool. If the plug is removed or if it is not connected during the installation process the user has access to live hazardous voltage. Hazards: There is a risk of serious injury or death from electric shock if consumers remove the EPS port plug and access live parts. What to do: Consumers should switch the inverter off immediately and contact Growatt Australia on australia@ginverter.com or by phone on 1800 476 928 to arrange for the permanent securement of the EPS port connector so that it cannot be removed without a tool. A warning label will be affixed to the connector advising of the dangers of live parts if removed.
Affected Products
TranslatedSolar power inverter used in domestic rooftop solar systems. Models: SPH3000TL BL-UP SPH3600TL BL-UP SPH4000TL BL-UP SPH4600TL BL-UP SPH5000TL BL-UP SPH6000TL BL-UP
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 99ea8cc0-78c9-4004-8429-10ec4f9f7ea6 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/solar-power-inverters-models-sph3000tl-bl-up-sph3600tl-bl-up-sph4000tl-bl-up-sph4600tl-bl-up-sph5000tl-bl-up-sph6000tl-bl-up |
| Pub Date | Fri, 17 Nov 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/SPH%20BL-UP%20inverter.png?itok=JsaKdkuk |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought solar power inverters models: SPH3000TL BL-UP SPH3600TL BL-UP SPH4000TL BL-UP SPH4600TL BL-UP SPH5000TL BL-UP SPH6000...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
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Overview
- Risk LevelPower supply and storage
- DistributionAustralia
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🚨 SAFETY ALERT: solar power inverters models: SPH3000TL BL-UP SPH3600TL BL-UP SPH4000TL BL-UP SPH4600TL BL-UP SPH5000TL BL-UP SPH6000TL BL-UP Check if your household is affected: https://therecallfile.com/recalls/solar-power-inverters-models-sph3000tl-bl-up-sph3600tl-bl-up-sph4000tl/AU-99ea8cc0-78c9-4004-8429-10ec4f9f7ea6
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