Solar panels
AustraliaSolar panels
Reason for Recall / Hazard
TranslatedThe affected solar panels deteriorate and develop cracks on the back side of the panel, which could lead to live parts being exposed and could potentially make contact with live parts possible.
Product Description & Identification
TranslatedReason / Defects: The affected solar panels deteriorate and develop cracks on the back side of the panel, which could lead to live parts being exposed and could potentially make contact with live parts possible. Hazards: Risk of death or serious injury as a result of potential electric shock or associated falls from height, if consumers come into contact with live parts of the solar panel. What to do: If you think you have an affected solar panel contact ECORAN on info@ecoran.com Include: your full name address where the panel is installed the model of solar panel (if known) the date and place of purchase (if known) your best contact information photos of your solar panel ( if it is safe to take them – do not take photos if it is not safe or easily done and do not take photos if you will have to come into physical contact with the solar panel ) ECORAN will contact you to arrange an inspection and possible replacement or repair. Contact ECORAN email: info@ecoran.com
Affected Products
TranslatedSolar panels manufactured between 2010 and 2012. Models: SCHOTT Perform POLY, 210-255 Wp SCHOTT Perform MONO, 180-270 Wp SCHOTT Power POLY, 210-290 Wp SCHOTT MONO, 180-190 Wp SCHOTT POLY, 155-240 Wp
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 839209b6-7309-4985-88a9-d238de1ab657 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/solar-panels |
| Pub Date | Thu, 13 Mar 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/solar%20panel%20-%20poly%20model.jpg?itok=tYgKBgDg |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Solar panels?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Power supply and storage","General product safety"]
- DistributionAustralia
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