Santa Cruz Heckler 9 e-bike with interchangeable 720W lithium-ion battery
AustraliaSanta Cruz Heckler 9 e-bike with interchangeable 720W lithium-ion battery
Reason for Recall / Hazard
TranslatedSanta Cruz Heckler 9 e-bikes with interchangeable 720W lithium-ion batteries may short-circuit and cause a fire.
Product Description & Identification
TranslatedReason / Defects: Santa Cruz Heckler 9 e-bikes with interchangeable 720W lithium-ion batteries may short-circuit and cause a fire. Hazards: Risk of burn injuries and damage to property if the battery catches fire. Incidents resulting in serious injury and/or property damage have occurred. What to do: Stop using the Heckler 9 e-bike immediately and disconnect the battery from the e-bike and charger. Check if the battery is affected by following the instructions in the consumer communication or on the Santa Cruz Bicycles' recall page: https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery . If affected, register your details to receive a replacement battery when one becomes available in mid-July 2025. If the battery is not affected consumers may continue to use their e-bike. Remove the downtube cover before disposing of the battery, as you will need the cover to use with the replacement battery. Dispose of the affected battery in accordance with local requirements. Do not put the battery in household waste. If you have difficulty removing your battery, take the e-bike to a local Santa Cruz dealer and have a professional mechanic remove the battery. Contact Santa Cruz Bicycle if you require further assistance with this recall or have sold or gifted the e-bike to another person and forward this information. Contact: Santa Cruz Bicycles email: quality.assurance@santacruzbicycles.com call: 08 7095 0357 select option 2 8:30am to 5pm Monday to Friday
Affected Products
TranslatedRecall updated on 14 May 2026: added information that incidents resulting in serious injury and/or property damage have occurred. Santa Cruz Heckler 9 e-bikes with interchangeable 720W lithium-ion batteries. “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 8856df2f-8afe-4303-80b9-5747e3c44b45 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/santa-cruz-heckler-9-e-bike-with-interchangeable-720w-lithium-ion-battery |
| Pub Date | Wed, 28 May 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Santa%20Cruz%20Heckler%209%20e-bike%20with%20interchangeable%20720W%20lithium-ion%20battery.jpg?itok=8a1O0tHM |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Santa Cruz Heckler 9 e-bike with interchangeable 720W lithium-ion battery?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Lithium-ion batteries","Bikes and scooters (electric)"]
- DistributionAustralia
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🚨 SAFETY ALERT: Santa Cruz Heckler 9 e-bike with interchangeable 720W lithium-ion battery Check if your household is affected: https://therecallfile.com/recalls/santa-cruz-heckler-9-e-bike-with-interchangeable-720w-lithium-ion-batt/AU-8856df2f-8afe-4303-80b9-5747e3c44b45
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