Roche Diabetes mySugr Bolus Calculator App
AustraliaRoche Diabetes mySugr Bolus Calculator App
Reason for Recall / Hazard
TranslatedA software bug may cause the app to recommend an incorrect amount of insulin where: 1. The user used exchanges as carb display unit (not grams); and 2. The user has set an amount of grams per exchange to something different from the regional default setting (e.g. 10 grams instead of region default of 12 grams).
Product Description & Identification
TranslatedReason / Defects: A software bug may cause the app to recommend an incorrect amount of insulin where: 1. The user used exchanges as carb display unit (not grams); and 2. The user has set an amount of grams per exchange to something different from the regional default setting (e.g. 10 grams instead of region default of 12 grams). Hazards: If incorrect information is used to determine the insulin dose, this may result in incorrect dosing decisions which can lead to serious health complications. What to do: Roche Diabetes Care will contact affected consumers in writing. Consumers should follow the instructions provided to update the app to version 3.74.1 or higher, via their app store. For further information, please contact Roche Diabetes Care Customer Service on 02 8665 9898.
Affected Products
TranslatedmySugr Bolus Calculator App Affected versions: 3.71.0, 3.72.0, 3.73.0 and 3.74.0 (all versions since 23 August 2020) (Roche Diabetes Care Australia Pty Ltd - Clinical data collection/management information application software)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 74a8955c-5a29-4ec1-a66e-d0e374b2610f |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/roche-diabetes-mysugr-bolus-calculator-app |
| Pub Date | Fri, 09 Apr 2021 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Roche Diabetes mySugr Bolus Calculator App?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Pharmacy and medical products","Smart and interconnected devices"]
- DistributionAustralia
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🚨 SAFETY ALERT: Roche Diabetes mySugr Bolus Calculator App Check if your household is affected: https://therecallfile.com/recalls/roche-diabetes-mysugr-bolus-calculator-app/AU-74a8955c-5a29-4ec1-a66e-d0e374b2610f
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