Remote control supplied with Heatstrip outdoor heaters
AustraliaRemote control supplied with Heatstrip outdoor heaters
Reason for Recall / Hazard
TranslatedThe product does not comply with the mandatory safety standard for products containing button/coin batteries . The button/coin batteries are not adequately secured and are accessible to young children.
Product Description & Identification
TranslatedReason / Defects: The product does not comply with the mandatory safety standard for products containing button/coin batteries . The button/coin batteries are not adequately secured and are accessible to young children. Hazards: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow or place them inside their body. Severe or fatal injuries can happen in 2 hours or less. What to do: Consumers should stop using the product and keep it out of reach of children. Consumers should contact Thermofilm to arrange for a replacement remote control. For more information, consumers should contact Thermofilm by phone on 1300 014 389 or via email at product.recalls@thermofilm.com.au
Affected Products
TranslatedRemote controls were supplied with the following Heatstrip outdoor heater models: THG2400BA THG3200BA THH2400AA THH2400AR THH3200AA THH3200AR THX2400DCR THX3600DCR THB2200BA THB3200BA TG2200RB TF2200RA TF3000RA
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 19b69a45-a6f1-4b34-8ea2-7ec8b0801664 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/remote-control-supplied-with-heatstrip-outdoor-heaters |
| Pub Date | Thu, 26 Oct 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Heatstrip%20Outdoor%20heater%20remote%20control%20-%20White.png?itok=hfTrtU5P |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Remote control supplied with Heatstrip outdoor heaters?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk Level["Hazardous materials","Button batteries","Gas products and appliances","Heating and cooling products"]
- DistributionAustralia
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🚨 SAFETY ALERT: Remote control supplied with Heatstrip outdoor heaters Check if your household is affected: https://therecallfile.com/recalls/remote-control-supplied-with-heatstrip-outdoor-heaters/AU-19b69a45-a6f1-4b34-8ea2-7ec8b0801664
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