Power Supply model number APP524-051240U for My Passport Wireless Pro and SSD Hard Drives
AustraliaPower Supply model number APP524-051240U for My Passport Wireless Pro and SSD Hard Drives
Reason for Recall / Hazard
TranslatedIf the power supply is assembled incorrectly, live parts can be exposed, which does not comply with the electrical safety standard.
Product Description & Identification
TranslatedReason / Defects: If the power supply is assembled incorrectly, live parts can be exposed, which does not comply with the electrical safety standard. Hazards: Risk of electric shock. What to do: Your product is affected if: 1. The hard drive has one of the model numbers as listed above (exclude two digits in the end e.g. - 02) AND 2.The model number of the power supply supplied with the hard drive is APP524-051240U What to do if your power supply is affected. Cease using Power Supply APP524-051240U immediately by turning off GPO (general power outlet), disconnect the adaptor from supply, store power supply securely. Contact Western Digital to receive a replacement and information regarding safe disposal of the power supply. Consumers may continue to use their hard drive products without the power supply. For further information, contact Western Digital on the toll free number 1800 429 861 (Monday to Friday, 8.30am - 5pm AEST) or via the email submission form at https://support.wdc.com/support/case.aspx?lang=en
Affected Products
TranslatedSwitching Mode Power Supply APP524-051240U for "Western Digital" branded My Passport Wireless Pro and SSD Hard Drives. The affected power supply were sold with SSD hard drives model numbers: WDBP2P0020BBK WDBVPL0010BBK WDBSMT0030BBK WDBSMT0040BBK WDBAMJ0010BGY WDBAMJ0020BGY WDBAMJ2500AGY WDBAMJ5000AGY
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 7e86fcfb-872d-4548-93c2-5a547f9e70cf |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/power-supply-model-number-app524-051240u-for-my-passport-wireless-pro-and-ssd-hard-drives |
| Pub Date | Mon, 11 May 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Western%20Digital%20Power%20Supply%20for%20My%20Passport%20Wireless%20Pro%20and%20SSD_0.jpg?itok=doC5aZmU |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Power Supply model number APP524-051240U for My Passport Wireless Pro and SSD Hard Drives?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk Level["Computers, laptops and accessories","Power supply and storage"]
- DistributionAustralia
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🚨 SAFETY ALERT: Power Supply model number APP524-051240U for My Passport Wireless Pro and SSD Hard Drives Check if your household is affected: https://therecallfile.com/recalls/power-supply-model-number-app524-051240u-for-my-passport-wireless-pro/AU-7e86fcfb-872d-4548-93c2-5a547f9e70cf
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