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Philips M5072A Infant/Child SMART Pads Cartridge - External Defibrillator Electrode

Published: October 7, 2021Recall ID: 46a67b5c-fcda-4d49-b395-7f590af085bbCategory: Consumer ProductsCountry: Australia
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Reason for Recall / Hazard

Certain M5072A Infant/Child SMART Pads Cartridges (LOT Number Y111220-01) contain an incorrect image underneath the PULL handle on the protective cover that shows the pad placement for an adult’s chest (Figure 2). The image on the protective cover should show a drawing of pad placement for a child’s chest and back (Figure 1). The image is correct on the outer pouch that contains the infant/child pads cartridge (Figure 3).

Product Description & Identification

Reason / Defects: Certain M5072A Infant/Child SMART Pads Cartridges (LOT Number Y111220-01) contain an incorrect image underneath the PULL handle on the protective cover that shows the pad placement for an adult’s chest (Figure 2). The image on the protective cover should show a drawing of pad placement for a child’s chest and back (Figure 1). The image is correct on the outer pouch that contains the infant/child pads cartridge (Figure 3). Hazards: In an emergency, if the use and/or placement of the pads is not clear to the user, there may be a delay in administering the defibrillation shock and this may increase the risk of injury to the patient. What to do: Consumers should contact the place of purchase to arrange for replacement of the product. As replacement pads and cartridges may not be immediately available, users should determine whether the Infant/Child SMART Pads should remain in service until replaced by referring to the guidance in Philips' customer letter. Affected pads and cartridges should be discarded after the replacement product has been received. For further information, please contact Philips Service Delivery Team by phone on 1800 251 400.

Affected Products

Philips M5072A Infant/Child SMART Pads Cartridge Catalogue number: M5072A Lot number: Y111220-01 ARTG 337265 (Philips Electronics Australia Ltd - External Defibrillator electrode, Paediatric, single use)

Additional Source Details

FieldValue
Guid › #text46a67b5c-fcda-4d49-b395-7f590af085bb
Guid › @ is Perma Linkfalse
Linkhttps://www.productsafety.gov.au/search-consumer-product-recalls/philips-m5072a-infantchild-smart-pads-cartridge-external-defibrillator-electrode
Pub DateThu, 07 Oct 2021 00:00:00 +0000
Extracted imagehttps://www.productsafety.gov.au/system/files/styles/large/private/Philips%20M5072A%20InfantChild%20SMART%20Pads%20Cartridge%20Packaging%20Images.jpg?itok=Z94WjrDR

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Philips M5072A Infant/Child SMART Pads Cartridge - External Defibrillator Electrode?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

  • Risk LevelPharmacy and medical products
  • DistributionAustralia
Recall Hazard Severity
Caution (Class III)
Official Agency Alert

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