Omnipod DASH Personal Diabetes Manager (PDM)
Omnipod DASH Personal Diabetes Manager (PDM)
Reason for Recall / Hazard
TranslatedThe product's battery pack may swell, leak fluid or overheat and could catch on fire.
Product Description & Identification
TranslatedReason / Defects: The product's battery pack may swell, leak fluid or overheat and could catch on fire. Hazards: If the battery overheats, this could result in a fire which can cause serious injury or death. Additionally If the PDM becomes inoperable there may be a delay in therapy. If insulin delivery is suspended, this may lead to major hyperglycemia which can result in serious health complications. In severe cases of hyperglycemia, the user may experience diabetic ketoacidosis and may require hospitalisation or intervention from a medical professional. What to do: Insulet Corporation is implementing a software change to the PDM to limit the charging capacity to mitigate the risk of overcharging. An updated Omnipod DASH PDM will be provided to affected consumers when available. Do not charge the PDM if: i) The PDM battery compartment is bulging. ii) The PDM experiences overheating. iii) The PDM does not turn on within 45 minutes of being connected to the charger or turns off immediately after removing from the charger. The PDM can be continued to be used with caution if consumers do not experience the above issues: i) Do not remove the battery from the PDM for any reason. ii) Do not continue charging after reaching 85% of charge. Do not charge the device overnight. iii) Do not charge PDM if surrounding temperature is 31 degree C or higher. Do not charge under direct sunlight. iv) Do not charge the PDM when it feels unusually warm. v) Do not use PDM while charging. vi) Always inspect PDM before charging. For more details, see https://apps.tga.gov.au/Prod/sara/arn-detail.aspx?k=RC-2022-RN-01321-1 For further information, please contact Insulet Australia Customer Care on 1800 954 074.
Affected Products
TranslatedOmnipod DASH Personal Diabetes Manager (PDM) All serial numbers ARTG 344290 (INSULET AUSTRALIA PTY LTD - Ambulatory insulin infusion administration unit/remote control system - Ambulatory insulin infusion administration unit/remote control system) The Omnipod DASH PDM is an Android mobile device used to control each Omnipod DASH system. It is used to activate/deactivate Pods, display alerts/alarms, and send insulin delivery commands for execution to the Pod.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | cae140ec-0d91-4704-b789-2a6e41435966 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/omnipod-dash-personal-diabetes-manager-pdm |
| Pub Date | Fri, 11 Nov 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Omnipod%20DASH%20Personal%20Diabetes%20Manager%20%28PDM%29.png?itok=qfxNsdzv |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Omnipod DASH Personal Diabetes Manager (PDM)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: Omnipod DASH Personal Diabetes Manager (PDM) Check if your household is affected: https://therecallfile.com/recalls/omnipod-dash-personal-diabetes-manager-pdm/AU-cae140ec-0d91-4704-b789-2a6e41435966
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