NHTSASTRUCTURE
New Flyer of America, Inc. - Insufficient Number of Emergency Exits/FMVSS 217
Published: August 22, 2025Recall ID: 25V542000Category: vehiclesCountry: US
Reason for Recall / Hazard
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Product Description & Identification
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Affected Products
Insufficient Number of Emergency Exits/FMVSS 217
Additional Source Details
| Field | Value |
|---|---|
| Subject | Insufficient Number of Emergency Exits/FMVSS 217 |
| Nhtsa id | 25V542000 |
| Component | STRUCTURE |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=25V542000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | New Flyer of America, Inc. |
| Defect summary | New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release." |
| Completion rate | 6.88 |
| Corrective action | New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947. |
| Consequence summary | An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury. |
| Potentially affected | 2354 |
| Report received date | 2025-08-22T00:00:00.000 |
| Fire risk when parked | No |