Neobee Australia Pty Ltd – Plastic LED tealight candles
AustraliaNeobee Australia Pty Ltd – Plastic LED tealight candles
Reason for Recall / Hazard
TranslatedThe product does not comply with the mandatory standards for products containing button/coin batteries . The button/coin batteries are not adequately secured and are accessible by young children. The product does not include the required warning information.
Product Description & Identification
TranslatedReason / Defects: The product does not comply with the mandatory standards for products containing button/coin batteries . The button/coin batteries are not adequately secured and are accessible by young children. The product does not include the required warning information. Hazards: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and swallow or insert them. Once ingested, severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains button batteries. What to do: Consumers should stop using the affected products immediately and place them out of reach of children. Consumers can return the product to their place of purchase for a full refund. For further information, consumers can contact Neobee Australia Pty Ltd by phone on 02 8798 1342 9 am to 5 pm, Monday to Friday or via email at info@neobee.com.au
Affected Products
TranslatedBattery-operated LED tealight candles Sold in packs of 4 and 8
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e29a1cb1-293f-4328-b160-e1024ce1bd4c |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/neobee-australia-pty-ltd-%E2%80%93-plastic-led-tealight-candles |
| Pub Date | Thu, 26 Oct 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/4%20pack%20battery-operated%20LED%20tealight%20candles%20-%20In%20packaging.jpg?itok=_8DLZPFo |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Neobee Australia Pty Ltd – Plastic LED tealight candles?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk Level["Hazardous materials","Button batteries","Decorations, candles and novelties"]
- DistributionAustralia
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🚨 SAFETY ALERT: Neobee Australia Pty Ltd – Plastic LED tealight candles Check if your household is affected: https://therecallfile.com/recalls/neobee-australia-pty-ltd-plastic-led-tealight-candles/AU-e29a1cb1-293f-4328-b160-e1024ce1bd4c
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