mySugr Bolus Calculator App (on Android)
AustraliamySugr Bolus Calculator App (on Android)
Reason for Recall / Hazard
TranslatedWhen multiple devices are used on one account and certain changes in setting are made, a software bug on an Android device may cause the app to recommend an incorrect insulin reading.
Product Description & Identification
TranslatedReason / Defects: When multiple devices are used on one account and certain changes in setting are made, a software bug on an Android device may cause the app to recommend an incorrect insulin reading. Hazards: The incorrect settings can lead to users receiving incorrect insulin dose recommendations, which could result in blood sugar levels being too low (hypoglycaemia) or too high (hyperglycaemia). What to do: mySugr have contacted consumers in writing and have released a software fix to correct the software bug impacting the product. If mySugr app is not updated to the latest version 3.92.18, consumers can update the app via the Google Play Store. For further information, contact Roche Diabetes Care Customer Service on 1800 251 816 (Accu-Check Enquiry Line).
Affected Products
TranslatedmySugr Bolus Calculator App (on Android) Product code: 00000000039 Version 3.0 ARTG 319980 (Roche Diabetes Care Australia Pty Ltd - Clinical data collection/management information application software)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | c809b3e2-66e7-4bd9-93eb-fa58ba833fd3 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/mysugr-bolus-calculator-app-on-android |
| Pub Date | Wed, 24 Nov 2021 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought mySugr Bolus Calculator App (on Android)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Pharmacy and medical products","Smart and interconnected devices"]
- DistributionAustralia
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🚨 SAFETY ALERT: mySugr Bolus Calculator App (on Android) Check if your household is affected: https://therecallfile.com/recalls/mysugr-bolus-calculator-app-on-android/AU-c809b3e2-66e7-4bd9-93eb-fa58ba833fd3
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