mySugr Bolus Calculator App (on Android)
Reason for Recall / Hazard
When multiple devices are used on one account and certain changes in setting are made, a software bug on an Android device may cause the app to recommend an incorrect insulin reading.
Product Description & Identification
Reason / Defects: When multiple devices are used on one account and certain changes in setting are made, a software bug on an Android device may cause the app to recommend an incorrect insulin reading. Hazards: The incorrect settings can lead to users receiving incorrect insulin dose recommendations, which could result in blood sugar levels being too low (hypoglycaemia) or too high (hyperglycaemia). What to do: mySugr have contacted consumers in writing and have released a software fix to correct the software bug impacting the product. If mySugr app is not updated to the latest version 3.92.18, consumers can update the app via the Google Play Store. For further information, contact Roche Diabetes Care Customer Service on 1800 251 816 (Accu-Check Enquiry Line).
Affected Products
mySugr Bolus Calculator App (on Android) Product code: 00000000039 Version 3.0 ARTG 319980 (Roche Diabetes Care Australia Pty Ltd - Clinical data collection/management information application software)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | c809b3e2-66e7-4bd9-93eb-fa58ba833fd3 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/mysugr-bolus-calculator-app-on-android |
| Pub Date | Wed, 24 Nov 2021 00:00:00 +0000 |
Overview
- Risk Level["Pharmacy and medical products","Smart and interconnected devices"]
- DistributionAustralia