Motiv Power Systems - HV Battery Shutdown Can Cause Loss of Drive Power
USMotiv Power Systems - HV Battery Shutdown Can Cause Loss of Drive Power
Recalling Firm: Motiv Power Systems
Reason for Recall / Hazard
TranslatedThe shutdown of the HV batteries can cause a loss of steering and brake power assist, and drive power, increasing the risk of a crash.
Product Description & Identification
TranslatedMotiv Power Systems, Inc. (Motiv) is recalling certain 2021-2023 F-450 and 2020 F-59 school buses equipped with a Motiv Gen 5 EPIC powertrain. The vehicle control software could misclassify a loss of isolation between the chassis and high voltage system, shutting down the high voltage (HV) batteries.
Affected Products
TranslatedHV Battery Shutdown Can Cause Loss of Drive Power
Additional Source Details
| Field | Value |
|---|---|
| Subject | HV Battery Shutdown Can Cause Loss of Drive Power |
| Nhtsa id | 24V602000 |
| Component | ELECTRICAL SYSTEM |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V602000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Motiv Power Systems |
| Defect summary | Motiv Power Systems, Inc. (Motiv) is recalling certain 2021-2023 F-450 and 2020 F-59 school buses equipped with a Motiv Gen 5 EPIC powertrain. The vehicle control software could misclassify a loss of isolation between the chassis and high voltage system, shutting down the high voltage (HV) batteries. |
| Completion rate | 100.00 |
| Corrective action | Motiv will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact Motiv customer service at 1-650-458-4804. |
| Consequence summary | The shutdown of the HV batteries can cause a loss of steering and brake power assist, and drive power, increasing the risk of a crash. |
| Mfr campaign number | NR (Not Reported) |
| Potentially affected | 28 |
| Report received date | 2024-08-12T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Motiv Power Systems - HV Battery Shutdown Can Cause Loss of Drive Power?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Recalling FirmMotiv Power Systems
- Risk LevelELECTRICAL SYSTEM
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