Mon Chateau Comfort Gel Mat
AustraliaMon Chateau Comfort Gel Mat
Reason for Recall / Hazard
TranslatedThe corners of some mats may lift up or curl, creating a trip hazard.
Product Description & Identification
TranslatedReason / Defects: The corners of some mats may lift up or curl, creating a trip hazard. Hazards: Risk of serious injury if consumers trip on corners of the mat that have lifted or curled up. What to do: Consumers should stop using mats immediately and return them to Costco for a refund. For more information contact Costco on membercare@costco.com.au or by phone on 03 5316 7223, (Monday to Friday, 9am - 5pm AEST excluding public holidays).
Affected Products
TranslatedAnti-fatigue comfort mat used to help make standing for long periods of time more comfortable. Sold in various colours.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 8783dddc-1380-47e6-a262-693d93a5df8e |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/mon-chateau-comfort-gel-mat |
| Pub Date | Thu, 20 Apr 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Mon%20Chateau%20Comfort%20Gel%20Mat%20in%20slate.jpg?itok=iNhRb2B5 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Mon Chateau Comfort Gel Mat?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: Mon Chateau Comfort Gel Mat Check if your household is affected: https://therecallfile.com/recalls/mon-chateau-comfort-gel-mat/AU-8783dddc-1380-47e6-a262-693d93a5df8e
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