Misuse or modification of lithium-ion batteries in e-mobility devices can be extremely dangerous
CanadaMisuse or modification of lithium-ion batteries in e-mobility devices can be extremely dangerous
Recalling Firm: Communications and Public Affairs Branch
Reason for Recall / Hazard
TranslatedBurn hazard - Chemical hazard - Electrical hazard - Fire hazard - Flammability hazard - Injury hazard
Product Description & Identification
TranslatedIf you currently own an e-mobility device, never attempt to modify, tamper with or build your own lithium-ion batteries.Always use the original lithium-ion batteries that came with your e-bike or e-scooter.Only replace batteries with original parts from the manufacturer.Check to see if your e-mobility device is compliant with the:ANSI/CAN/UL 2272 -- Standard for Electrical Systems for Personal E-Mobility Device; and,ANSI/CAN/UL 2849 - Standard for Safety for Electrical Systems for eBikes.Stop charging your lithium-ion batteries once they are fully charged.Charge and store lithium-ion batteries away from items and surfaces that can catch fire, such as pillows, beds and couches.Contact your municipality for instructions on how to safely dispose of lithium-ion batteries. Batteries are considered hazardous waste and should not be placed in household garbage.If an incident occurs with an after-market lithium-ion battery you're using, report it to Health Canada.If an e-mobility owner experiences what they believe may be a safety issue with their vehicle, they are strongly encouraged to report it to Transport Canada's Defect Complaints and Recalls Hotline at 1-800-333-0510 or submit a form online at: www.tc.gc.ca/recalls.What Health Canada is doingHealth Canada is committed to helping protect people in Canada from potentially dangerous consumer products. The Department is currently examining the risks associated with lithium-ion batteries.Health Canada is working with Transport Canada on this issue. Transport Canada regulates some e-mobility devices, while Health Canada regulates some lithium-ion batteries depending on the products they're used in.Health Canada regularly monitors consumer products on the Canadian market and will continue to investigate reports related to after-market lithium-ion batteries to help keep consumers safe. The Department will also take enforcement actions if there is reason to believe a consumer product poses a danger to human health or safety.Stay connected with Health Canada and receive the latest advisories and product recalls using social media tools.
Affected Products
TranslatedLithium-ion batteries used in e-mobility devices, such as e-scooters or e-bikes
Additional Source Details
| Field | Value |
|---|---|
| N I D | 73653 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/misuse-or-modification-lithium-ion-batteries-e-mobility-devices-can-be-extremely |
| Issue | Burn hazard - Chemical hazard - Electrical hazard - Fire hazard - Flammability hazard - Injury hazard |
| Title | Misuse or modification of lithium-ion batteries in e-mobility devices can be extremely dangerous |
| Product | Lithium-ion batteries used in e-mobility devices, such as e-scooters or e-bikes |
| Archived | 0 |
| Category | Electronics - Specialized products |
| Last updated | 2023-05-11 |
| Organization | Communications and Public Affairs Branch |
| What you should do | If you currently own an e-mobility device, never attempt to modify, tamper with or build your own lithium-ion batteries.Always use the original lithium-ion batteries that came with your e-bike or e-scooter.Only replace batteries with original parts from the manufacturer.Check to see if your e-mobility device is compliant with the:ANSI/CAN/UL 2272 -- Standard for Electrical Systems for Personal E-Mobility Device; and,ANSI/CAN/UL 2849 - Standard for Safety for Electrical Systems for eBikes.Stop charging your lithium-ion batteries once they are fully charged.Charge and store lithium-ion batteries away from items and surfaces that can catch fire, such as pillows, beds and couches.Contact your municipality for instructions on how to safely dispose of lithium-ion batteries. Batteries are considered hazardous waste and should not be placed in household garbage.If an incident occurs with an after-market lithium-ion battery you're using, report it to Health Canada.If an e-mobility owner experiences what they believe may be a safety issue with their vehicle, they are strongly encouraged to report it to Transport Canada's Defect Complaints and Recalls Hotline at 1-800-333-0510 or submit a form online at: www.tc.gc.ca/recalls.What Health Canada is doingHealth Canada is committed to helping protect people in Canada from potentially dangerous consumer products. The Department is currently examining the risks associated with lithium-ion batteries.Health Canada is working with Transport Canada on this issue. Transport Canada regulates some e-mobility devices, while Health Canada regulates some lithium-ion batteries depending on the products they're used in.Health Canada regularly monitors consumer products on the Canadian market and will continue to investigate reports related to after-market lithium-ion batteries to help keep consumers safe. The Department will also take enforcement actions if there is reason to believe a consumer product poses a danger to human health or safety.Stay connected with Health Canada and receive the latest advisories and product recalls using social media tools. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Misuse or modification of lithium-ion batteries in e-mobility devices can be extremely dangerous?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Recalling FirmCommunications and Public Affairs Branch
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