MiniMed 640G Insulin Infusion Pump
AustraliaMiniMed 640G Insulin Infusion Pump
Reason for Recall / Hazard
TranslatedCertain pumps are missing solder on specific contacts on the Harness Assembly. If the wires make an electrical contact with the Printed Circuit Board Assembly, the lack of solder could result in increased resistance at the connection point, causing early battery depletion. All necessary battery-related alerts/alarms will still occur to inform the user about the AA battery status.
Product Description & Identification
TranslatedReason / Defects: Certain pumps are missing solder on specific contacts on the Harness Assembly. If the wires make an electrical contact with the Printed Circuit Board Assembly, the lack of solder could result in increased resistance at the connection point, causing early battery depletion. All necessary battery-related alerts/alarms will still occur to inform the user about the AA battery status. Hazards: If the battery becomes depleted and the alarm is ignored insulin delivery may be interrupted, this could result in the user developing dangerously high blood glucose levels (hyperglycaemia), which can lead to serious health complications. What to do: Medtronic will provide a replacement pump to all affected consumers. Consumers are advised to record their current pump settings and program the replacement pump provided by Medtronic. Once the replacement pump is successfully programmed and able to be used, consumers are requested to return the affected pump using the shipping materials included with the replacement pump delivery. For further information, please contact Medtronic Customer Service by phone on 1800 777 808.
Affected Products
TranslatedThe MiniMed 640G pump is an ambulatory, battery operated, rate programmable micro infusion pump. The MiniMed 640G pump is intended for continuous insulin delivery and delivery of user activated insulin boluses, for the management of diabetes mellitus in persons requiring insulin. Product Code: MMT-1711K Serial Numbers: NG2095284H, NG2095319H ARTG 95763 (Medtronic Australasia Pty Ltd Infusion pump, insulin, ambulatory)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | a93b1a3d-b16c-49f6-ba6d-90cdbe1be7e4 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/minimed-640g-insulin-infusion-pump |
| Pub Date | Fri, 08 May 2020 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought MiniMed 640G Insulin Infusion Pump?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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