NHTSAELECTRICAL SYSTEM
Mercedes-Benz USA, LLC - High-Voltage Battery May Shutdown Unexpectedly
Published: May 28, 2024Recall ID: 24V372000Category: vehiclesCountry: US
Reason for Recall / Hazard
A sudden loss of drive power increases the risk of a crash.
Product Description & Identification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Affected Products
High-Voltage Battery May Shutdown Unexpectedly
Additional Source Details
| Field | Value |
|---|---|
| Subject | High-Voltage Battery May Shutdown Unexpectedly |
| Nhtsa id | 24V372000 |
| Component | ELECTRICAL SYSTEM |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V372000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Mercedes-Benz USA, LLC |
| Defect summary | Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power. |
| Completion rate | 98.30 |
| Corrective action | Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002. |
| Consequence summary | A sudden loss of drive power increases the risk of a crash. |
| Mfr campaign number | 2024060002 |
| Potentially affected | 14912 |
| Report received date | 2024-05-28T00:00:00.000 |
| Fire risk when parked | No |