NHTSACOMMUNICATION
Mercedes-Benz USA, LLC - Disabled Emergency Call System
Published: October 25, 2024Recall ID: 24V807000Category: vehiclesCountry: US
Reason for Recall / Hazard
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
Product Description & Identification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
Affected Products
Disabled Emergency Call System
Additional Source Details
| Field | Value |
|---|---|
| Subject | Disabled Emergency Call System |
| Nhtsa id | 24V807000 |
| Component | COMMUNICATION |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V807000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Mercedes-Benz USA, LLC |
| Defect summary | Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended. |
| Completion rate | 52.38 |
| Corrective action | Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002. |
| Consequence summary | A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury. |
| Mfr campaign number | 2024110002 |
| Potentially affected | 21 |
| Report received date | 2024-10-25T00:00:00.000 |
| Fire risk when parked | No |