Mercedes-Benz GLE MY2019-2020
AustraliaMercedes-Benz GLE MY2019-2020
Reason for Recall / Hazard
TranslatedThe drain hoses of the air conditioning system may not have been correctly installed and condensation may leak into the vehicle interior and cause malfunctions in different electrical components.
Product Description & Identification
TranslatedReason / Defects: The drain hoses of the air conditioning system may not have been correctly installed and condensation may leak into the vehicle interior and cause malfunctions in different electrical components. Hazards: Various electrical components may not function correctly and the risk of fire caused by a short circuit could increase. The automatic emergency call (eCall) may fail and it may not be possible to unlock and/or start the vehicle, or to activate engine limp-home mode. This would increase the risk of an accident causing injury or death to vehicle occupants or other road users. What to do: Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible. A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Affected Products
TranslatedMercedes-Benz GLE Model Years 2019-2020 993 affected vehicles
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 5e07e9ea-77f2-4875-b28d-fa44616ee199 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/mercedes-benz-gle-my2019-2020 |
| Pub Date | Mon, 28 Jun 2021 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Mercedes-Benz GLE MY2019-2020?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelGeneral product safety
- DistributionAustralia
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🚨 SAFETY ALERT: Mercedes-Benz GLE MY2019-2020 Check if your household is affected: https://therecallfile.com/recalls/mercedes-benz-gle-my2019-2020/AU-5e07e9ea-77f2-4875-b28d-fa44616ee199
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