Lucas’ Papaw Ointment 15g, 75g, 200g
AustraliaLucas’ Papaw Ointment 15g, 75g, 200g
Reason for Recall / Hazard
TranslatedThe recall is due to microbial ( Aspergillus tubingensis, Sordaria humana, Penicillium paneum and Paenibacillus glucanolyticu s) contamination.
Product Description & Identification
TranslatedReason / Defects: The recall is due to microbial ( Aspergillus tubingensis, Sordaria humana, Penicillium paneum and Paenibacillus glucanolyticu s) contamination. Hazards: Individuals who have a weakened immune system (immuno-compromised) could become ill if they are exposed to these organisms. What to do: Consumers should check the batch number on the ointment. The batch numbers can be found on: the 'crimp' at the top of the 15g tube the bottom of the 75g and 200g containers. If your ointment is from the affected batches, you should immediately stop using the product and return the product to the place of purchase for a full refund. For more details, see https://www.tga.gov.au/alert/lucas-papaw-ointment For further information contact Lucas' Papaw Remedies Customer Service on 1800 861 852 or visit https://lucaspapaw.com.au/urgent-medicine-recall-lucas-papaw-ointment/
Affected Products
TranslatedLucas' Papaw Ointment is a topical ointment used to assist in the treatment of minor skin wounds, as well as skin dryness and chafing. Available in 15g, 75g and 200g sizes. Batch numbers : 00522D22, 00522E04, 00522E05, 00822E25, 00822E26, 00822E27, 00822E30, 00822E31, 00822F01, 00822F03, 00822F06 ARTG 13397
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | fe5fedd3-bb98-43ce-92f8-75e51ba4d866 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/lucas%E2%80%99-papaw-ointment-15g-75g-200g |
| Pub Date | Tue, 12 Jul 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Lucas%27%20Papaw%20Ointment%2015g%2C75g%2C%20200g_1.jpg?itok=QEhtGs6z |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Lucas’ Papaw Ointment 15g, 75g, 200g?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: Lucas’ Papaw Ointment 15g, 75g, 200g Check if your household is affected: https://therecallfile.com/recalls/lucas-papaw-ointment-15g-75g-200g/AU-fe5fedd3-bb98-43ce-92f8-75e51ba4d866
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