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Australia ProductsPet equipment

Lexi & Me pet pool and pet sprinkler pad

Name: Lexi & Me pet pool and pet sprinkler pad
Brand: Lexi
SKU: AU-979ca6dc-fe0f-4f1f-8ff1-75b9d490b6e1
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: January 16, 2025Recall ID: 979ca6dc-fe0f-4f1f-8ff1-75b9d490b6e1Category: Consumer ProductsCountry: Australia

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Translate NoticeTranslate notice text, hazard warnings, and descriptions into any supported language.

Reason for Recall / Hazard

The products do not comply with the mandatory standard for portable swimming pools. The products do not have the required warning signs and messages.

Product Description & Identification

Reason / Defects: The products do not comply with the mandatory standard for portable swimming pools. The products do not have the required warning signs and messages. Hazards: Risk of drowning and death if a child enters the pool unsupervised. What to do: Stop using the products immediately. Contact Petstock to arrange for a full refund. Contact Petstock if you have given the product to another person or have disposed of the product. Contact Petstock Pty Ltd Email: customerservice@petstock.com.au Call: 13 73 87 (13 PETS), Monday to Sunday, 8:00 am - 8:00 pm AEDT Web: www.petstock.com.au

Affected Products

Portable pet pool and pet sprinkler pad. Brand: Lexi & Me Product codes: 100000079508 (pool), 100000039396 (sprinkler pad) Barcodes: 9392596015614 (pool), 9392596006025 (sprinkler pad) Dates sold: Pet pool: 13 September 2022 – 20 December 2024 Pet sprinkler pad: 9 October 2021 – 21 December 2024

Additional Source Details

Field	Value
Guid › #text	979ca6dc-fe0f-4f1f-8ff1-75b9d490b6e1
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/lexi-me-pet-pool-and-pet-sprinkler-pad
Pub Date	Thu, 16 Jan 2025 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Image%20of%20LEXI%20%26%20Me%20Pet%20Pool.jpg?itok=vQjNGp2J

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Lexi & Me pet pool and pet sprinkler pad?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

Risk Level["Pet equipment","Swimming pools and spas (portable or inflatable)"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: Lexi & Me pet pool and pet sprinkler pad

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https://therecallfile.com/recalls/lexi-me-pet-pool-and-pet-sprinkler-pad/AU-979ca6dc-fe0f-4f1f-8ff1-75b9d490b6e1

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