KM8020 III Karma Eagle Wheelchair
AustraliaKM8020 III Karma Eagle Wheelchair
Reason for Recall / Hazard
TranslatedWhile the sticker on the wheelchair correctly identifies the maximum user weight (130kg), the user manual supplied with these wheelchairs is incorrect. It states the maximum user weight is 160kg. The manual should state 130kg as the correct user weight.
Product Description & Identification
TranslatedReason / Defects: While the sticker on the wheelchair correctly identifies the maximum user weight (130kg), the user manual supplied with these wheelchairs is incorrect. It states the maximum user weight is 160kg. The manual should state 130kg as the correct user weight. Hazards: Users may be misinformed about the safe user weight of the chair, increasing the risk that the user may be seriously injured if the wheelchair breaks or collapses, or if the user falls out of the chair. What to do: Consumers should discard the old user manual and contact Independent Healthcare Solutions to arrange to replace it with a new user instruction manual. For more details, see https://apps.tga.gov.au/Prod/sara/arn-detail.aspx?k=RC-2022-RN-01216-1 For further information, contact Independent Healthcare Solutions on 1300 783 783.
Affected Products
TranslatedKM8020 III Karma Eagle Wheelchair Multiple serial numbers (see serial number list) ARTG 182294 (Independent Healthcare Solutions - Wheelchair, attendant/occupant driven) Model numbers: KM8020Q-14/ KM8020Q-16/ KM8020Q-1618/ KM8020Q-18/ KM8020Q-1818
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | a92ab4cb-d61a-4248-88a1-fd12df7a1dba |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/km8020-iii-karma-eagle-wheelchair |
| Pub Date | Thu, 08 Sep 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/KM8020%20III%20Karma%20Eagle%20Wheelchair.jpg?itok=zyN9Sbov |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought KM8020 III Karma Eagle Wheelchair?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelMobility and accessibility aids
- DistributionAustralia
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