Hotflo gas storage water heater 135 litre capacity
AustraliaHotflo gas storage water heater 135 litre capacity
Reason for Recall / Hazard
TranslatedAn internal gas connection may not be adequately secured. This may cause an internal gas leak during operation which will stop the water heater operating. Any subsequent attempts by consumers at re-lighting the burner in accordance with the instructions may result in a flame flash which presents a risk of injury.
Product Description & Identification
TranslatedReason / Defects: An internal gas connection may not be adequately secured. This may cause an internal gas leak during operation which will stop the water heater operating. Any subsequent attempts by consumers at re-lighting the burner in accordance with the instructions may result in a flame flash which presents a risk of injury. Hazards: There is a risk of serious burn injury when a consumer attempts to re-light the product burner. What to do: Identify your water heater’s Model Code and Production Code from the data label on the left hand side panel of the product. Visit the website https://gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home.xsp or call Rinnai on 1300 364 559 to check if your water heater is affected and to arrange for an authorised service technician to conduct a free in-home safety check. If the recalled water heater has stopped operating, consumers must not attempt to re-light the burner until the authorised technician has completed the required safety check. If the burner remains off, the product will be safe. If the recalled water heater is operating normally, it can continue to be used until the technician attends the property. It is important consumers register their details via the website for the free in-home check, even if their water heater is operating normally. For further information, visit the website https://gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home.xsp or call Rinnai on 1300 364 559.
Affected Products
TranslatedA mains pressure gas storage water heater of 135 litre storage capacity. Affected products have a Model Code GHF4135N and a Production Code within the following ranges: RLN135WPA221121 257 to RLN135WPA221121 500 and RLN135WPA221230 001 to RLN135WPA221230 006
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 8ebb1a2e-0db2-40ed-ad8f-6945fbd1088c |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/hotflo-gas-storage-water-heater-135-litre-capacity |
| Pub Date | Tue, 12 Sep 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Rinnai%20hotflo%20135%20litre%20gas%20storage%20water%20heater.png?itok=OHURYxTP |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Hotflo gas storage water heater 135 litre capacity?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Gas products and appliances","Heating and cooling products"]
- DistributionAustralia
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🚨 SAFETY ALERT: Hotflo gas storage water heater 135 litre capacity Check if your household is affected: https://therecallfile.com/recalls/hotflo-gas-storage-water-heater-135-litre-capacity/AU-8ebb1a2e-0db2-40ed-ad8f-6945fbd1088c
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