Head Stem Face Plate on Cervelo R5 Bicycles and Cervelo Caledonia 5 Bicycles
AustraliaHead Stem Face Plate on Cervelo R5 Bicycles and Cervelo Caledonia 5 Bicycles
Reason for Recall / Hazard
TranslatedThe handlebar may come loose from the bicycle.
Product Description & Identification
TranslatedReason / Defects: The handlebar may come loose from the bicycle. Hazards: If the handlebar comes loose while riding, the rider may lose control of the bicycle which may result in an accident causing serious injury. What to do: If you have a Cervélo R5 or Caledonia-5 bicycle or a frameset purchased after the dates listed, with a stem whose faceplate matches the faceplate shown below in red (the actual stems are black) or a ST31 LT replacement stem, please stop using it immediately and contact your authorized Cervélo dealer to arrange for a free repair to replace the faceplate with the design shown below in green.
Affected Products
TranslatedFace plate for Cervélo R5 Bicycle and Cervélo Caledonia 5 Bicycle Affected models include: 1. Cervélo Caledonia 5 - models sold on or after 1 May 2021 2. Cervélo R5 – models sold on or after 28 September 2021 The face plate connects the handle bar to the bicycle
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e46a0d77-d85f-4427-81be-b26c89dc3955 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/head-stem-face-plate-on-cervelo-r5-bicycles-and-cervelo-caledonia-5-bicycles |
| Pub Date | Fri, 09 Dec 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Head%20Stem%20Face%20Plate.png?itok=rDJAaYOK |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Head Stem Face Plate on Cervelo R5 Bicycles and Cervelo Caledonia 5 Bicycles?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
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Overview
- Risk LevelBicycles and scooters (push)
- DistributionAustralia
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🚨 SAFETY ALERT: Head Stem Face Plate on Cervelo R5 Bicycles and Cervelo Caledonia 5 Bicycles Check if your household is affected: https://therecallfile.com/recalls/head-stem-face-plate-on-cervelo-r5-bicycles-and-cervelo-caledonia-5-bi/AU-e46a0d77-d85f-4427-81be-b26c89dc3955
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